April 2026 Human Resource Management Past Paper Answers

Description

CERTIFIED SECRETARIES (CS)
FOUNDATION LEVEL
HUMAN RESOURCES MANAGEMENT
WEDNESDAY: 22 April 2026. Morning Paper. Time Allowed: 3 hours.

This paper consists of five (5) questions. Answer ALL questions. Marks allocated to each question are shown at the end of the question. Do NOT write anything on this paper.

QUESTION ONE
(a) Outline THREE differences between personnel management and strategic human resource management.
(6 marks)
(b) Explain THREE ways in which levels of needs in Alderfer’s ERG theory differ from Maslow’s hierarchy of needs, in explaining employee motivation. (6 marks)
(c) Describe FOUR stages of a performance management cycle. (8 marks)
(Total: 20 marks)

QUESTION TWO
(a) Summarise FOUR negative effects of technology on employees in an organisation. (4 marks)

(b) Explain SIX legal requirements that an employer must comply with when dismissing an employee on grounds of misconduct. (6 marks)

(c) Analyse FIVE external labour market factors that an organisation could consider when undertaking human resource planning. (10 marks)
(Total: 20 marks)
QUESTION THREE
(a) Outline FOUR limitations of internal recruitment. (4 marks)
(b) Explain SIX factors that managers should consider to ensure that employees apply the knowledge and skills gained from a formal training programme in their workplace. (6 marks)
(c) Examine FIVE measures that management may adopt to reduce voluntary employee turnover. (10 marks)
(Total: 20 marks)

QUESTION FOUR
(a) Outline FIVE strategies that organisations may use to manage an ageing workforce effectively. (5 marks)
(b) Analyse FIVE economic theories that influence the determination of wages in an organisation. (5 marks)

(c) Examine FIVE organisational factors that may affect an employee’s well-being at the workplace. (10 marks
(Total: 20 marks)
QUESTION FIVE
(a) Outline FIVE benefits of providing employee welfare services within an organisation. (5 marks)

(b) Explain FIVE contributions of outplacement services to an organisation during redundancy exercises. (5 marks)

(c) Analyse FIVE negotiation strategies that may be used to resolve industrial disputes. (10 marks)
(Total: 20 marks)