December 2025 Human Resource Management Past Paper Answers

Description

CERTIFIED SECRETARIES (CS) FOUNDATION LEVEL
HUMAN RESOURCES MANAGEMENT
WEDNESDAY: 3 December 2025. Morning Paper. Time Allowed: 3 hours.

This paper consists of seven (7) questions. Answer any FIVE questions. ALL questions carry equal marks. Do NOT write anything on this paper.
QUESTION ONE
(a) Identify FIVE reasons why it is necessary for a country to enact labour laws. (5 marks)

(b) Outline FIVE challenges faced by human resource managers during collective bargaining process. (5 marks)

(c) Explain FIVE principles to consider in the maintenance of human resource records. (10 marks)
(Total: 20 marks)

QUESTION TWO
(a) Highlight FOUR challenges faced by human resource managers in the development of a reward strategy for employees. (4 marks)
(b) Analyse FOUR causes of employee indiscipline in the workplace. (8 marks)

(c) Mega Safaris has adopted Management Objectives (MBO) as their performance appraisal tool.

With reference to the above statement, examine FOUR features of this tool. (8 marks)
(Total: 20 marks)

QUESTION THREE
(a) Summarise SIX roles of human resource practitioners in promoting effective employee engagement in an organisation. (6 marks)
(b) Explain THREE benefits that accrue to organisations that view their employees as human capital. (6 marks)

(c) Analyse FOUR assumptions of Frederick Herzberg’s Two-Factor theory that justifies its continued relevance in 21st-century organisations. (8 marks)
(Total: 20 marks)
QUESTION FOUR
(a) Highlight FIVE goals of studying organisational behaviour in the modern workplace. (5 marks)

(b) Outline FIVE ways in which managers can apply Vroom’s Expectancy Theory to enhance employee motivation.
(5 marks)
(c) Examine FIVE challenges organisations may face when implementing succession planning. (10 marks)
(Total: 20 marks)

QUESTION FIVE
(a) Highlight SIX benefits of effective payroll management in an organisation. (6 marks)
(b) Explain SIX steps involved in an effective performance appraisal process. (6 marks)

(c) Examine FOUR ways in which effective human resource management contributes to organisational success.
(8 marks)
(Total: 20 marks)
QUESTION SIX
(a) Summarise SIX ways in which ethical behaviour in human resource management contributes to organisational effectiveness. (6 marks)

(b) Describe SIX best practices for conducting effective exit interviews. (6 marks)
(c) Analyse FOUR benefits of role playing as a method of off-the-job training. (8 marks)
(Total: 20 marks)

QUESTION SEVEN
(a) Summarise FIVE factors that influence team motivation in an organisation. (5 marks)
(b) Outline FIVE ways in which an organisation can promote a knowledge-sharing culture and sustain effective knowledge management practices. (5 marks)

(c) Examine FIVE human resource strategies for optimising virtual teams in a globalised work environment.
(10 marks)
(Total: 20 marks)
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