April 2025 Research, Consultancy and Advisory Past Paper Answers

Description

QUESTION ONE
XYZ Ltd., a medium-sized enterprise, was facing operational inefficiencies and declining profitability. A consultancy firm conducted a diagnostic research study using quantitative and qualitative methodologies, including financial analysis and stakeholder interviews. Based on the findings, the consultants provided advisory services on process optimisation and strategic decision-making. Additionally, they conducted coaching and facilitation sessions using various techniques. As a result, the company streamlined operations, improved compliance and enhanced overall performance.

Required:
(a) Outline FOUR ways in which the application of quantitative and qualitative methodologies by consultants could improve the decision-making process of organisations like XYZ Ltd. (4 marks)
(b) As a consultant, evaluate THREE strategies that you would apply to integrate research findings into strategic advisory services to enhance operational efficiency and corporate governance in the organisation. (6 marks)

(c) Using relevant examples, examine FIVE reasons why the consultancy firm used various facilitation techniques. (10 marks)
(Total: 20 marks)

QUESTION TWO
(a) With reference to research report writing, outline THREE reasons why researchers use charts to present data. (3 marks)

(b) Highlight SEVEN types of variables in research. (7 marks)
(c) You are in the process of being hired as a lead researcher in a research consulting firm in your country. You are required to make a presentation to the interview panel on the various types of research that you would use in the process of carrying out your duties.

With reference to the above statement, describe FIVE items that you would include in your presentation. (10 marks)
(Total: 20 marks)

QUESTION THREE
(a) Outline FOUR responsibilities that a consultant could undertake for process approach to be successful when conducting consultative and advisory services. (4 marks)
(b) Analyse FOUR ways in which the theory of planned behaviour guides the consulting process. (8 marks)

(c) In consulting, service quality is crucial for ensuring client satisfaction and the successful delivery of services.
With reference to the above statement, evaluate FOUR dimensions of service quality in consultancy. (8 marks)
(Total: 20 marks)

QUESTION FOUR
(a) Ignoring ethical principles and regulations in research can have serious consequences.
Enumerate FIVE negative consequences. (5 marks)

(b) Highlight SEVEN negative consequences of group dynamics during facilitation process. (7 marks)

(c) Examine FOUR challenges that consultants face when developing internal consulting skills in an organisation. (8 marks)
(Total: 20 marks)

QUESTION FIVE
(a) Enumerate FOUR considerations in selecting a research problem. (4 marks)
(b) Explain FOUR reasons why a consultant would choose to use the GROW Model in a coaching assignment. (8 marks)

(c) Assume that you are a management consultant in your country and you are looking for ways of marketing your professional services.

Describe FOUR marketing techniques that you would consider in order to effectively market your professional services. (8 marks)
(Total: 20 marks)
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