August 2025 Communication Skills and Records Management Past Paper Answers (Copy)

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QUESTION ONE
(a) Highlight FOUR perceptual barriers to communication. (4 marks)

(b) Explain FOUR elements that contribute to an effective presentation. (8 marks)
(c) Discuss FOUR differences between “formal communication” and “informal communication”. (8 marks)
(Total: 20 marks)

QUESTION TWO
(a) Highlight FIVE ways in which a speaker could incorporate non-verbal cues in a speech. (5 marks)
(b) Identify FIVE objectives of including a subject line in a memorandum. (5 marks)

(c) Discuss FIVE methods that could be used to promote ethical behaviour in an organisation. (10 marks)
(Total: 20 marks)

QUESTION THREE
(a) State FOUR common uses of video conferencing in an organisation. (4 marks)

(b) Explain THREE differences between “a proposal” and “a report”. (6 marks)
(c) Describe FIVE challenges associated with managing records lifecycle in an organisation. (10 marks)
(Total: 20 marks)

QUESTION FOUR
(a) Summarise FOUR reasons why organisations classify records. (4 marks)
(b) Identify SIX limitations of using visual communication aids. (6 marks)

(c) Describe FIVE stages of the listening process. (10 marks)
(Total: 20 marks)

QUESTION FIVE
(a) Identify FIVE guidelines that should be followed when indexing records. (5 marks)

(b) Outline FIVE common mistakes that should be avoided when writing a corporate report. (5 marks)
(c) Analyse FIVE criteria that interviewers could use to evaluate candidates during a job selection interview.
(10 marks)
(Total: 20 marks)

QUESTION SIX
(a) Differentiate between “intrapersonal communication” and “interpersonal communication”. (4 marks)
(b) Analyse FOUR functions of business letters in an organisation. (8 marks)

(c) Describe FOUR ways in which an organisation ensures compliance with records retention requirements.
(8 marks)
(Total: 20 marks)
QUESTION SEVEN
(a) Accuracy is a key principle of ethical communication.

List FIVE actions that ensure accuracy in communication. (5 marks)
(b) Explain FIVE ways in which team communication could be improved at the workplace. (5 marks)

(c) Analyse FIVE ways in which non-verbal signals could support verbal communication. (10 marks)
(Total: 20 marks)
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