April 2025 Communication Skills and Records Management Past Paper Answers

Description

QUESTION ONE
(a) Outline FIVE essential requirements of an effective communication system in an organisation. (5 marks)
(b) Identify FIVE reasons why it is important to conduct audience analysis before delivering a presentation. (5 marks)
(c) In relation to persuasive communication, analyse FIVE approaches that could be used to deliver an effective sales presentation. (10 marks)
(Total: 20 marks)

QUESTION TWO
(a) Highlight FOUR ways in which technology has impacted the use of business letters in organisations. (4 marks)
(b) Summarise SIX objectives of documenting minutes of a meeting. (6 marks)
(c) Discuss FIVE ethical considerations necessary while writing reports. (10 marks)
(Total: 20 marks)
QUESTION THREE
(a) Enumerate FOUR factors that could influence ethical communication within an organisation. (4 marks)
(b) Identify SIX limitations of video conferencing over physical meetings. (6 marks)
(c) Describe FIVE benefits that could accrue to an organisation from archiving records. (10 marks)
(Total: 20 marks)

QUESTION FOUR
(a) List FOUR key features of a strong problem statement in a proposal. (4 marks)
(b) Explain FOUR techniques that could be used to enhance virtual team collaboration. (8 marks)
(c) Examine FOUR elements of oral communication. (8 marks)
(Total: 20 marks)

QUESTION FIVE
(a) State FOUR reasons that make eye-contact important in communication. (4 marks)
(b) Summarise SIX objectives of establishing effective disaster recovery procedures in an organisation. (6 marks)
(c) Explain FIVE characteristics of a good record. (10 marks)
(Total: 20 marks)

QUESTION SIX
(a) Highlight FOUR situations when semantic barriers could arise in communication. (4 marks)

(b) Identify SIX ways in which an interviewer could negatively affect the effectiveness of a job selection interview.
(6 marks)

(c) Analyse FIVE non-verbal signals that could be used to enhance effectiveness of assertive communication. (10 marks)
(Total: 20 marks)

QUESTION SEVEN
(a) Outline FOUR functions that could be achieved through horizontal communication. (4 marks)
(b) Explain SIX ways that a leader could encourage idea generation during a team meeting. (6 marks)
(c) Discuss FIVE strategies that a speaker could use to demonstrate credibility during a presentation. (10 marks)
(Total: 20 marks)
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