August 2025 CPA Communication Skill Past Paper answers

Description

QUESTION ONE
(a) Highlight SIX guidelines to be followed to ensure courtesy in business correspondences. (6 marks)
(b) Describe THREE characteristics of communication. (6 marks)
(c) Analyse FOUR challenges of grapevine to management at the workplace. (8 marks)
(Total: 20 marks)
QUESTION TWO
(a) Explain FIVE pitfalls that could undermine the effectiveness of a report. (10 marks)
(b) In relation to persuasive communication, analyse FIVE approaches that could be used to deliver an effective sales presentation. (10 marks)
(Total: 20 marks)
QUESTION THREE
(a) State FIVE factors to consider when forming effective sentences in business letters. (5 marks)
(b) Explain FIVE guidelines that a speaker could observe when facilitating the question session in a seminar.
(5 marks)
(c) Describe FIVE stages of the listening process. (10 marks)
(Total: 20 marks)
QUESTION FOUR
(a) Summarise FIVE negative impacts of technology at the workplace. (5 marks)
(b) Highlight FIVE reasons why organisations might use unethical advertisements while promoting their products.
(5 marks)
(c) Discuss FIVE ways in which effective communication contributes to the growth of businesses. (10 marks)
(Total: 20 marks)
QUESTION FIVE
(a) Discuss FIVE ways in which barriers to communication could affect performance in an organisation. (10 marks)
(b) Analyse FIVE reasons why face to face communication has continued to remain relevant in the digital age.
(10 marks)
(Total: 20 marks)
QUESTION SIX
(a) Outline FIVE reasons why organisations issue memorandums. (5 marks)
(b) Summarise FIVE disadvantages of telecommuting to an employee. (5 marks)
(c) Discuss FIVE ethical considerations necessary while writing reports. (10 marks)
(Total: 20 marks)

QUESTION SEVEN
(a) Outline FIVE factors that could hinder effective presentations. (5 marks)
(b) Highlight FIVE barriers to effective verbal communication in an organisation. (5 marks)

(c) Identify FIVE situations that might necessitate an interviewer to use probe questions during a job interview.
(5 marks)
(d) Summarise FIVE factors that a communication manager might put into consideration when designing leaflets for an organisation. (5 marks)
(Total: 20 marks)
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